Repair solutions
Aurightec supports customers after production by offering flexible after-sales and after-market services throughout the entire product lifecycle.
With service capabilities in Estonia, China, and Malaysia, we provide support packages tailored to different needs - from basic repair services to full lifecycle support.
Our services include:
- Repair and return solutions,
- Refurbishment,
- Product upgrades,
- Cosmetic and software updates,
- Testing,
- Customization,
- Reverse logistics,
- Spare parts management,
- Extended warranty support.
This helps our customers keep the products in operation for as long as required.
After-sales repairs
When after-sales repairs are required, our dedicated Customer Focus Team (CFT) provides fast, accurate, and efficient service to minimize downtime and ensure uninterrupted operation.
Defective products are processed quickly, repaired, verified, and returned according to agreed service levels.
Failure analysis support
Aurightec provides comprehensive failure analysis covering the full product lifecycle, including material verification, assembly processes, product testing, and real operating conditions.
Our experienced analysis team operates internal laboratory facilities and cooperates with certified third-party laboratories to ensure fast and accurate investigation of issues.
After-sales quality management
After-sales quality is managed according to customer agreements and defined quality objectives. We continuously collect feedback, analyse field data, and implement improvement actions to enhance product reliability.
Customer returns are processed through a structured E-RMA system, allowing fast handling, precise traceability, and controlled defect analysis. Integration with our manufacturing operations management system ensures full tracking of materials, processes, and supply chain data, helping to identify root causes efficiently and reduce overall defect costs.
By integrating after-sales services with development, sourcing, and manufacturing, Aurightec provides long-term support for products used in demanding industrial, transportation, energy, medical, and critical communication applications.