Electronics Repair Solutions & Support Packages
Aurightec supports customers after production by offering flexible after-sales and after-market services throughout the entire product lifecycle.
With service capabilities in Estonia, China, and Malaysia, we provide support packages tailored to different needs - from basic repair services to full lifecycle support.
Our services include:
- Repair and return solutions,
- Refurbishment,
- Product upgrades,
- Cosmetic and software updates,
- Testing,
- Customization,
- Reverse logistics,
- Spare parts management,
- Extended warranty support.
This helps our customers keep the products in operation for as long as required.
After-sales Repairs
When after-sales repairs are required, our dedicated Customer Focus Team (CFT) provides fast, accurate, and efficient repair service to minimize downtime and ensure uninterrupted operation. Defective products and electronic assemblies are processed quickly, repaired, verified, and returned according to agreed service levels (SLAs).
Failure Analysis Support
Aurightec provides comprehensive failure analysis support covering the full product lifecycle, including material verification, assembly processes, product testing, and field failures under real operating conditions.
Our experienced analysis team operates internal laboratory facilities and cooperates with certified third-party laboratories to ensure fast and accurate investigation of issues.
After-Sales Quality Management
After-sales quality is managed according to customer agreements and defined quality objectives. We continuously collect feedback, analyse field data, and implement improvement actions to enhance product reliability.
Customer returns are processed through a structured E-RMA (electronic Return Merchandise Authorization) system, allowing fast handling, precise traceability, and controlled defect analysis. Integration with our manufacturing operations management system ensures full tracking of materials, processes, and supply chain data, helping to identify root causes efficiently and reduce overall defect costs.
By integrating after-sales services with development, sourcing, and manufacturing, Aurightec provides long-term support for products used in demanding industrial, transportation, energy, medical, and critical communication applications.
After-Sales Services — Frequently Asked Questions
What do after-sales services for electronics include?
After-sales services cover everything a product needs once it leaves serial production: repair and return solutions, refurbishment, product upgrades, cosmetic and software updates, testing, customization, reverse logistics, spare parts management, and extended warranty support. Aurightec tailors these into support packages — from basic repair service to full lifecycle support.
What is an RMA (Return Merchandise Authorization)?
An RMA — Return Merchandise Authorization — is the controlled process for returning defective products for repair or analysis. Aurightec processes customer returns through a structured electronic RMA (E-RMA) system that enables fast handling, precise traceability, and controlled defect analysis of every returned unit.
How does the repair and return process work?
A dedicated Customer Focus Team (CFT) receives the defective product, processes it quickly, repairs and verifies it, and returns it according to agreed service levels. The goal is minimal downtime and uninterrupted operation of your installed base.
What is reverse logistics?
Reverse logistics manages the flow of products from the field back to the service or manufacturing site — returns, repairs, refurbishment, and controlled disposal. It is part of Aurightec’s after-sales service portfolio, integrated with our global logistics network.
Does Aurightec provide spare parts management and warranty support?
Yes. Spare parts management and extended warranty support are core after-sales services, keeping products serviceable and in operation for as long as required — supported by lifecycle sourcing and last-time buy management from our sourcing organization.
How long can Aurightec support a product after production ends?
As long as required. Support packages scale from basic repair services to full lifecycle support, and integration with sourcing — lifecycle management, last-time buys, and alternative components — keeps products repairable even after original components become obsolete.